Click Start to begin the process, and then allow the tool to run.ġ1. Double-click the FixSflog.exe file to start the removal tool.ĩ. Locate the file that you just downloaded.Ĩ. * "How to turn off or turn on Windows XP System Restore"ħ. * "How to disable or enable Windows Me System Restore" For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles: If you are running Windows Me or XP, turn off System Restore. If you are on a network or if you have a full-time connection to the Internet, disconnect the computer from the network and the Internet.Ħ.
If you are not sure, or are a network administrator and need to authenticate the files before deployment, follow the steps in the "Digital signature" section before proceeding with step 4.ĥ. Note: If you are sure that you are downloading this tool from the Security Response Web site, you can skip this step. Optional: To check the authenticity of the digital signature, refer to the "Digital signature" section later in this writeup.
Save the file to a convenient location, such as your Windows desktop.ģ. For more information, read the Microsoft knowledge base article, "XADM: Do Not Back Up or Scan Exchange 2000 Drive M" (Article 298924).įollow these steps to download and run the tool:Ģ. Note for network administrators: If you are running MS Exchange 2000 Server, we recommend that you exclude the M drive from the scan by running the tool from a command line, with the Exclude switch. Important: You must have administrative rights to run this tool on Windows NT 4.0, Windows 2000, or Windows XP.
To remove this threat from a NetWare server, first make sure that you have the current virus definitions, and then run a full system scan with the Symantec antivirus product. * This tool is not designed to run on Novell NetWare servers. * If you are removing an infection from a network, first make sure that all the shares are disabled or set to Read Only. Because this worm spreads by using shared folders on networked computers, to ensure that the worm does not re-infect the computer after it has been removed, Symantec suggests sharing with Read Only access or by using password protection.įor instructions on how to do this, refer to your Windows documentation, or the document, "How to configure shared Windows folders for maximum network protection." Disable or password-protect file sharing, or set the shared files to Read Only, before reconnecting the computers to the network or to the Internet. * If you are on a network or have a full-time connection to the Internet, such as a DSL or cable modem, disconnect the computer from the network and Internet. Symantec Security Response has developed a removal tool to clean the infections of the following variants of the W32.Serflog worm:
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